Delivery Coverage & Charges
We deliver to most of mainland England, Wales and Scotland. Delivery costs the same wherever we deliver and is free on orders over £250 ex VAT. We do not deliver to Northern Ireland, the Isle of Man, the Channel Islands, Shetland, the Outer Hebrides, Orkney, the Scottish islands, or parts of the remote west Highlands. If your postcode starts BT, IM, GY, JE, ZE or HS, we are no use to you and you should not place an order.
Some mainland Highland districts are excluded too, so do not assume you are covered just because you can drive there. Fort William, Spean Bridge, Glencoe, Ballachulish and Drumnadrochit are all outside our delivery area despite being on the mainland. Check your full outward code against the table below rather than going by the postcode letters alone.
Everywhere else, there is no zone pricing. Scotland and the Highlands cost the same as England, and delivery takes 3 to 7 working days from order to door. All prices on this page are ex VAT.
Where we cannot deliver at all
These are not surcharge areas. There is no carrier we can book and no fee that unlocks them. If your postcode appears below, please buy from a local merchant.
| Postcode | Area | Extent |
|---|---|---|
| BT | Northern Ireland | The whole BT area. |
| GY | Guernsey | The whole GY area. |
| HS | Outer Hebrides | The whole HS area. |
| IM | Isle of Man | The whole IM area. |
| IV | Skye, Wester Ross and Glenurquhart | Islands and some remote mainland districts. Check your full outward code. |
| JE | Jersey | The whole JE area. |
| KW | Orkney | Islands and some remote mainland districts. Check your full outward code. |
| PA | Argyll islands and remote peninsulas | Islands and some remote mainland districts. Check your full outward code. |
| PH | Lochaber, Skye road and the small isles | Islands and some remote mainland districts. Check your full outward code. |
| ZE | Shetland | The whole ZE area. |
What delivery costs where we do deliver
The same charges apply to every postcode we deliver to. If your basket arrives in more than one delivery, the checkout shows each one separately with its own charge.
| What you order | Charge (ex VAT) | How it travels |
|---|---|---|
| Small items, such as fittings | £6.25 per order | From our branch by courier, all together in one charge |
| Long lengths, such as gutter, downpipe and pipe | £40.00 per supplier | Direct from the supplier, with that supplier's small items at no extra charge |
| Orders over £250 | Free | Goods total after any discount, not counting delivery |
Why long lengths cost more
A box of fittings fits in a courier parcel, so small items come into our branch and go out together for one charge. A length of gutter or pipe does not, so it is delivered direct from the supplier, and that supplier's small items travel with it at no extra charge. If your basket has long lengths from two different suppliers, that is two deliveries and two charges.
Long length FreeFlow restrictions
Long length FreeFlow gutter and pipe cannot be delivered to Cornwall, Devon, parts of Somerset and Dorset, South and Mid Wales, or Scotland. Small FreeFlow parts can. If an item in your basket cannot reach your address, the checkout will tell you before you pay.
Why we do not deliver to Northern Ireland, the islands and parts of the west Highlands
Our products are bulky, heavy and low in value for the space they take up. For those destinations we either have no carrier rate at all, or the rate we can get is high enough that the order would not make sense for either of us. Northern Ireland, the Isle of Man and the Channel Islands add a sea crossing and a second carrier handover on top of that. The remote west Highland districts are a road distance and drop density problem rather than a sea one, which is why Fort William is excluded while Inverness, further north, is served.
We would rather tell you here than take an order we cannot fulfil. There is nothing to negotiate and no arrangement to ask about, so please do not place an order to a no-delivery postcode.
Frequently asked questions
Do you deliver to Northern Ireland?
No. We cannot ship to any BT postcode, at any price. The same applies to the Isle of Man, Guernsey, Jersey, Shetland, the Outer Hebrides, Orkney and the Scottish islands.
How much does delivery cost?
Small items cost £6.25 ex VAT per order, however many you buy. Long lengths cost £40.00 ex VAT per supplier delivery, with that supplier's small items included. The price is the same everywhere we deliver on the UK mainland.
How long does delivery take?
Delivery takes 3 to 7 working days from order to door, depending on stock. Orders placed after 2pm, or at weekends and on bank holidays, count from the next working day. Your basket and checkout show an estimated delivery date range.
When is delivery free?
Delivery is free on orders over £250 ex VAT, measured on your goods total after any discount and before delivery. It applies everywhere we deliver.
What if my postcode is a no-delivery area?
We cannot ship there. There is no surcharge that unlocks it and no carrier we can book, so an order to a no-delivery postcode will be cancelled and refunded rather than sent. Please do not place it.