Delivery Information
All deliveries are to mainland UK addresses unless otherwise stated.
Standard Delivery
Most in-stock items are dispatched within 24 hours. Orders placed before 2pm on a working day are typically dispatched the same day. Orders placed after that time, or at weekends and on bank holidays, are dispatched the next working day.
Delivery usually takes 1 to 3 working days from dispatch, depending on your location.
Delivery Charges
Delivery is priced by delivery zone and by how bulky the items are, not by order value. A box of fittings and a 6 metre length of pipe travel on completely different networks and cost very different amounts to send to the same address.
Where an order contains items that ship separately, you are charged the single highest applicable rate, not the sum.
Delivery starts at £10.00 (ex VAT). It is free on orders over £250 (ex VAT) on most ranges in our standard zone, which covers England and Wales.
See the full rate table and postcode zones, taken directly from the rates our checkout applies.
Delivery Areas
We deliver to most of mainland England, Wales and Scotland. Your exact charge is calculated at checkout once you enter your postcode.
We cannot deliver at all to Northern Ireland, the Isle of Man, the Channel Islands, Shetland, the Outer Hebrides, Orkney, the Scottish islands, or some remote mainland districts in the west Highlands. If your postcode starts BT, IM, GY, JE, ZE or HS, we cannot ship to you at any price.
Check your postcode against our full coverage list before ordering.
Large or Heavy Items
Some products are classified as large or heavy and may incur additional delivery charges or require a pallet delivery. This will be clearly indicated on the product page and at checkout.
Pallet deliveries are kerbside only. The driver will not carry items inside your property. Please ensure you have suitable assistance available to move the goods from the kerbside.
Tracking Your Order
Once your order has been dispatched you will receive a dispatch confirmation email containing your tracking number and a link to track your parcel with our courier.
If you have not received your order within the expected timeframe, please contact our customer services team and we will investigate with the courier on your behalf.
Failed Deliveries
If no one is available to receive the delivery, the courier will leave a card and attempt redelivery or hold the parcel at a local depot. Please follow the instructions on the card. If the parcel is not collected or redelivered within the courier's holding period, it may be returned to us.
If a parcel is returned to us due to a failed delivery, we will contact you to arrange redelivery. An additional delivery charge may apply.
Contact Us
If you have any questions about delivery, please contact our customer services team. We are happy to help.
- Insullite Limited t/as Buildin Stores
- Based in Lancashire, United Kingdom