Delivery Information
All deliveries are to mainland UK addresses unless otherwise stated. All prices are ex VAT, with VAT added at checkout.
Standard Delivery
Delivery takes 3 to 7 working days from order to door, depending on stock. Working days exclude weekends and bank holidays.
Orders placed after 2pm, or at weekends and on bank holidays, count from the next working day. Your basket and checkout show an estimated delivery date range before you pay.
Delivery Charges
- Small items such as fittings: £6.25 (ex VAT). They come into our branch and go out together by courier, so your basket pays one small item charge however many small items you order.
- Long lengths such as gutter, downpipe and pipe lengths: £40.00 (ex VAT) per delivery. Long lengths come direct from the supplier, and small items from the same supplier travel with them at no extra charge.
- Free delivery on orders over £250 (ex VAT). This is your goods total after any discount, not counting delivery.
If your basket has long lengths from more than one supplier, it arrives as more than one delivery and each carries its own charge. The checkout shows each delivery separately with its charge, so you see exactly what you are paying for.
Delivery Areas
We deliver to most of mainland England, Wales and Scotland for the same price everywhere. There is no zone pricing: Scotland and the Highlands cost the same as England.
We cannot deliver at all to Northern Ireland, the Isle of Man, the Channel Islands, Shetland, the Outer Hebrides, Orkney, the Scottish islands, or some remote mainland districts in the west Highlands. If your postcode starts BT, IM, GY, JE, ZE or HS, we cannot ship to you at any price.
Check your postcode against our full coverage list before ordering.
Long Lengths
Long lengths are delivered direct from the supplier rather than by courier from our branch, so they may arrive separately from your small items.
Long length FreeFlow gutter and pipe cannot be delivered to Cornwall, Devon, parts of Somerset and Dorset, South and Mid Wales, or Scotland. Small FreeFlow parts can. If your basket holds something that cannot reach your address, the checkout will tell you before you pay.
Tracking Your Order
Once your order has been dispatched you will receive a dispatch confirmation email containing your tracking number and a link to track your parcel with our courier.
If you have not received your order within the expected timeframe, please contact our customer services team and we will investigate with the courier on your behalf.
Failed Deliveries
If no one is available to receive the delivery, the courier will leave a card and attempt redelivery or hold the parcel at a local depot. Please follow the instructions on the card. If the parcel is not collected or redelivered within the courier's holding period, it may be returned to us.
If a parcel is returned to us due to a failed delivery, we will contact you to arrange redelivery. An additional delivery charge may apply.
Contact Us
If you have any questions about delivery, please contact our customer services team. We are happy to help.
- Insullite Limited t/as Buildin Stores
- Based in Lancashire, United Kingdom