We’re an online business offering a direct delivery service to the Mainland UK and we do not offer a service for customers to collect their orders from either ourselves or our suppliers.

We don’t accept orders or payments over the phone, all new orders are to be placed and paid for on our website.

Our helpline is there to assist customers with using our website, product advice and order updates.

We’re an online shop so all orders can be easily placed on our website.

All payments are to be made on our website and are processed securely by Opayo from Elavon (formerly SagePay) and verified using 3D Secure, an extra layer of security provided by banks and card companies to give you peace of mind when making purchases online.

If you don’t yet have 3D Secure set up on your card then please contact your bank directly. To find out more about 3D Secure click here.

In most cases we wouldn’t be unable to add to or amend an order after it’s been placed. In this case you would need to place another order for the additional goods or if the amendment is for a colour or product change then you would need to return these items and place the order again.

You can find out more about making a return in our returns policy.

If the delivery driver arrives at your property on the specified date and nobody is in to accept the delivery then they will leave and attempt delivery on another date, unless you have left instructions taking liability for the delivery and asking us to leave your goods in a safe place.

Our delivery costs cover one delivery attempt only and additional delivery attempts may incur additional fees, we will contact you for payment if a re-delivery charge is applicable.

The short answer is no, bulk or palletised orders will be delivered by a haulage company offering a Kerbside delivery service so you must have the ability and willingness to manually or mechanically move the goods to where you want them on your property. Smaller items that can be sent in a parcel will be delivered by courier to your front door.

Sadly, At the moment, due to circumstances outside our control, this is not a service we can currently offer.

We use a mix of couriers, haulage companies and manufacturers own distribution so the level of delivery tracking available can depend on what you’re ordering.

In most cases a delivery date will be specified by us and delivery being made between 08:00am and 18:00pm on that day. We pass your contact information on to the delivery company so if tracking is available then this will be sent to the email address given.

The majority of orders over £125 ex VAT receive free delivery, however, there are some exclusions, such as Storm products and delivery to remote locations and Scotland.

Delivery costs are displayed in the basket.

The vast majority of customer orders are delivered within 3 to 7 working days.

We give a product specific estimated delivery date on each product, this is based on current lead-times from suppliers, manufacturers and delivery partners. We pay close attention to these lead-times so we can give our customers accurate information at the time of ordering, helping you to better plan your projects.