Once received, your items will be thoroughly checked and providing that all of the items have been returned in a new, unused and resalable condition then we will process your refund within 5 working days. Any delivery costs and restocking charges will be deducted from the refund.

You can read more about returns, refunds and restocking charges in our returns policy.

No unfortunately not, the customer is responsible for arranging the return at their own expense.

Yes, a consumer (not a business) can return their order within 14 days of receiving it.

Please request returns by emailing our team at sales@buildinstores.co.uk, if the request is accepted then you will be provided with a return address and the return must be made within a further 14 days. Any returns outside of this period will not be accepted

The return must include all the items in your order and they must all be in a new, unused and resaleable condition as well as a copy of your order confirmation.

To learn more please read our returns policy.

No, not at the moment.

We already advertise our very best prices upfront on the website and we research our prices weekly to ensure that we’re always competitive.

Yes, bulk discounts are available on a limited number of products. If available, these prices will be displayed in the “Jumbo Buy” table above the “Add to Basket” button on the product page.

No we don’t offer trade specific prices or discounts as we already offer our very best prices upfront on our website and these everyday low prices are available to all customer whether they’re public or trade.

Yes, we’re an online shop so we display all our best prices upfront on the website with a total price being given in the basket. You can then place your order online or save the quote for later by using the “Share Basket” button and sending the basket to your email address.

*We operate in a competitive online marketplace so we may adjust prices up or down without notice.

At BuildinStores, we simply offer everyday low prices to all, meaning that we don’t offer discount or voucher codes.

You may have found a code on a 3rd party website but we’re not affiliated with any such website and you won’t be able to apply these discounts during our checkout process.

No, not as a general rule but some materials may be subject to a minimum order quantity and this will be highlighted on the product page and the number required will already be set in the product.

No you don’t need an account to place an order, you can either checkout as a guest or register an account, the decision is yours.