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Free Delivery

When you spend over £125* (Read More).

Secure Payments

Payments Secured by Opayo

Nationwide Delivery

Delivery Time 3 to 5 Working Days

Leading Brands

Industry Leading Brands

Free Delivery

When you spend over £125* (Read More).

Secure Payments

Payments Secured by Opayo

How long will a refund take?

Once received, your items will be thoroughly checked and providing that all of the items have been returned in a new, unused and resalable condition then we will process your refund within 5 working days. Any delivery costs and restocking charges will be deducted from the refund.

You can read more about returns, refunds and restocking charges in our returns policy.

Will Buildinstores arrange my return?

No unfortunately not, the customer is responsible for arranging the return at their own expense.

Can I return an order if I’ve changed my mind?

Yes, a consumer (not a business) can return their order within 14 days of receiving it.

Please request returns by emailing our team at [email protected], if the request is accepted then you will be provided with a return address and the return must be made within a further 14 days. Any returns outside of this period will not be accepted

The return must include all the items in your order and they must all be in a new, unused and resaleable condition as well as a copy of your order confirmation.

To learn more please read our returns policy.

Do you offer a price matching service?

No, not at the moment.

We already advertise our very best prices upfront on the website and we research our prices weekly to ensure that we’re always competitive.

Do you offer discounts for buying in bulk?

Yes, bulk discounts are available on a limited number of products. If available, these prices will be displayed in the “Jumbo Buy” table above the “Add to Basket” button on the product page.

Do you offer trade prices?

No we don’t offer trade specific prices or discounts as we already offer our very best prices upfront on our website and these everyday low prices are available to all customer whether they’re public or trade.

Can I get a quote from you?

Yes, we’re an online shop so we display all our best prices upfront on the website with a total price being given in the basket. You can then place your order online or save the quote for later by using the “Share Basket” button and sending the basket to your email address.

*We operate in a competitive online marketplace so we may adjust prices up or down without notice.
I have a discount code from a 3rd party coupon website?

At BuildinStores, we simply offer everyday low prices to all, meaning that we don’t offer discount or voucher codes.

You may have found a code on a 3rd party website but we’re not affiliated with any such website and you won’t be able to apply these discounts during our checkout process.

Is there a minimum order value?

No, not as a general rule but some materials may be subject to a minimum order quantity and this will be highlighted on the product page and the number required will already be set in the product.

Do I need an account to place an order?

No you don’t need an account to place an order, you can either checkout as a guest or register an account, the decision is yours.

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